Team Domenica Complaints Policy
Easy Read
What is this policy about?
We want to be the best we can. We welcome feedback – good or bad – from everyone. Your feedback helps us improve.
This policy explains how to give feedback on Team Domenica’s services, including education, fundraising, marketing and adult social care.
How to give feedback
Talk to the person involved
Most problems can be resolved with a conversation
If you can’t (or don’t want to) talk to the person involved, you can leave feedback in one of following ways…
Where to contact us if you have a complaint
Post: 5-7 Preston Road, Brighton, BN1 4QE
Don’t use social media to make a complaint
Timeframes
Complaints will be acknowledged within 3 working days.
Complaints will receive a written reply within 15 working days.
You MUST raise your complaint within three months of the issue.
If it’s a serious matter, we may respond to complaints made after three months.
View our other policies
