If you’re unhappy with the response to your complaint, you can appeal.

You just need to write to us again within 15 working days of receiving our response.

Senior staff will review the case and reply within 15 working days.

If you’re still unhappy, you can request a review by the Chair of our Board of Trustees.

The Chair may set up a Review Panel.

You’ll get a final decision within 5 working days of the review.

If you are still unhappy, you can contact one of the following organisations:

For EDUCATION concerns

For issues relating to SOCIAL CARE

Contact Brighton and Hove City Council at Hove Town Hall, Norton Rd. BN3 3BQ. Telephone 01273 290000.

For concerns about Team Domenica as a CHARITY

For concerns about our FUNDRAISING practices