Charlotte has always loved animals. For years she dreamed of being able to work with different creatures, but the path to this goal felt unclear. That all changed when she joined Team Domenica. She became more confident and saw a future where she could achieve whatever she wanted.

Alongside her class-based learning, Charlotte worked in the training cafés, completed work placements and participated in enrichment activities. She felt proud of being part of Team Domenica, always inviting friends and relatives to pop in for a coffee or some lunch. She would be particularly excited to serve them herself to show off the skills she had learnt. With the help of Grace Eyre, Charlotte also became an independent traveller.

In the cafés I enjoyed making coffees by myself, doing the baking and serving customers. I sometimes found using the till hard, especially when there was a lot of noise, but the Team Domenica staff were always very supportive and I learnt lots of new skills. I now feel much more confident doing tasks independently.