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Charlotte's Story

Charlotte has always loved animals. For years she dreamed of being able to work with different creatures, but the path to this goal felt unclear. That all changed when she joined Team Domenica. She became more confident and saw a future where she could achieve whatever she wanted.

Alongside her class-based learning, Charlotte worked in the training cafés, completed work placements and participated in enrichment activities. She felt proud of being part of Team Domenica, always inviting friends and relatives to pop in for a coffee or some lunch. She would be particularly excited to serve them herself to show off the skills she had learnt. With the help of Grace Eyre, Charlotte also became an independent traveller.

In the cafés I enjoyed making coffees by myself, doing the baking and serving customers. I sometimes found using the till hard, especially when there was a lot of noise, but the Team Domenica staff were always very supportive and I learnt lots of new skills. I now feel much more confident doing tasks independently.

Team of 3 people at the SEA LIFE Centre, Brighton.

Team Domenica’s employment team worked tirelessly to find Charlotte a supported internship that matched her love of animals. She was over the moon when they paired her with SEA LIFE Brighton and she started training as a cleaner in their Guest Experience Team. With her job coach’s guidance, Charlotte quickly settled into her position, overcoming any worries and learning the intricacies of her role.

With this support, Charlotte’s colleagues were also able to see what she brought to the aquarium and recognised her hard-working, capable and committed nature.

To see Charlotte grow in self esteem and confidence as she tackled challenges which many of us take as normal, has been a valuable experience for all involved. Charlotte has developed into a valued team member, who positively takes on new practical tasks and life’s challenges with enthusiasm and a smile.

Jill, Charlotte’s Job Coach


Given her dedication and talent, it comes as no surprise that Charlotte was offered paid work in June 2023 – a dream come true! What’s more, with the ongoing support provided by Team Domenica’s Wrap Around Programme, Charlotte is confidently continuing to explore the world of work as she learns even more about her role.

Charlotte is a valuable member of our team, and we feel so lucky to be working with her. She gives staff a morale boost through her great personality and takes ownership through the tasks she is responsible for. As a new member to the cleaning team, she brings lots of enthusiasm, which makes us so happy to have her working with us.

Stephanie, Guest Experience Team Leader

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